I signed up to register a domain name with NameCheap and everything went well until I got to the contact information form. The registrant form has a field for entering your fax number and shows up as a required field. Since I don't have a fax number, I just left it blank and hoped for the best, assuming that when my submission was denied, I would be given some helpful info about providing an alternate to the required fax number. (Since I didn't see anything at all about it anywhere on the page or in any of the help documentation.)
Fortunately, my information was accepted without a peep and I assumed that the little asterisk indicating that it was a required field was just a typo. So far so good, until, that is, I got to the next page, where I had to enter my administrative, technical, etc., information. I used the same information on this form (which, incidentally, did NOT indicate that the fax was a required field) and was curtly informed that a fax number was required. They did not, however, inform me how to proceed if I didn't happen to have a fax. (Which I thought a little strange.)
Since their site makes absolutely no mention of the required fax information, I decided to send them an email requesting an alternate means of submission. While I waited for a response, I went to GoDaddy and registered with them without a hitch, and without a fax. Too bad for NameCheap.
I received the following helpful and polite email from NameCheap's support staff in 48 minutes:
You need to enter the information in the following format +1.3102222222 . Make sure you add the (+) sign in front. Also, make sure you set this under "modify profile" in your account so you do not have to go through the process again. If you do not have a fax machine, please use +1.5555555555 as the fax #. We apologize for the inconvenience as this is a new rule being demanded by the registries, not us.
We apologize for the inconvenience this may have caused you.
So there, for anyone who needs it, is the information I needed to register my domain, and the information they should have provided before hand to get my business.
Please note that this is a very minor fault on their part, and I have only mentioned it for the benefit of others. All in all, they appear to be a good service.